You recently bought a piece of equipment for your kitchen but it did not work.

Dear sir or madam,

I am writing about a dissatisfactory purchase of a microwave which has an issue. I called your store for the same but still have not received any kind of help.

The microwave has a heating issue.Even though have tried to change settings several times, it is not working properly.

When I called your store to place a complaint, they told me that they will send a mechanic to repair. It has been ten days but no action has been taken. Every time I call them to inquire, they give me the same reason.

I want you to send the help immediately. It has been a quite long that I have been waiting. If it is not possible to do so, I would like to have my full refund.

I am looking forward to hearing from you.

Yours faithfully,

Xyz.